Virtual Phone Numbers for Businesses of all Sizes
Enhance your business reach with versatile virtual numbers: The ultimate solution for enterprises, SMEs, and startups in India, Australia, Malaysia, Singapore, Indonesia, and across Southeast Asia.
7000+Businesses powered in 60+ countries
What is Virtual Phone number?
A virtual phone number is a cloud-based phone number that operates independently of physical phone lines or SIM cards. It uses an internet connection to make and receive calls. It is a software-based phone number that offers more flexibility and advanced features compared to traditional phone systems.
A virtual number can be used for businesses to separate work and personal communication, create a local presence in multiple regions, or offer toll-free support lines. A virtual phone number is an adaptable solution for all business sizes.
How it all works for your business
The magic of connected intelligence, unity, and harmony - helping everyone do their best work.
No loss of information
All your customer information and conversations are routed through one number
Personalized experience
Features such as IVR system help you give you customers a unique experience
Cost efficient
Pay as you go, and scale as you grow
Single virtual number for a team
Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.
Features of a virtual phone number
Virtual phone numbers come loaded with capabilities that go beyond basic calling. From call routing and IVR to number masking, recordings, and analytics, these features give....
Ways in which businesses use Exotel virtual numbers
From customer support to sales outreach, Exotel virtual numbers give businesses a smarter, more connected way to manage every call and conversation.
Marketing ROI
Marketing ROIUse virtual phone numbers to evaluate the performance of your marketing campaigns
Marketing ROIUse virtual phone numbers to evaluate the performance of your marketing campaigns
Dispute resolution
Dispute resolutionSince all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Dispute resolutionSince all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Number masking
Number maskingConnect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.
Number maskingConnect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.
The Exotel advantage
Highly secure
ISO 27001:2013 certified information security management system
Superior quality
Best success rates, voice quality and reduced latency
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Patented solutions
Gain competitive advantage from patented products
Scale at ease
Grow at will, expand without worrying about infrastructure
Best support
24×7 customer support via phone, email and Twitter
Deep integrations
Connect virtual numbers with your CRM, helpdesk, and business tools for a unified view of every customer interaction.
FAQs
What are virtual phone numbers?
Virtual numbers are not tied to EPABX systems, SIM cards, or wired networks. They are “virtual”, i.e., hosted on a cloud platform. Virtual numbers are generally used by businesses to route & manage customer calls efficiently. Anyone calling a virtual number won’t notice the difference - it’s only at the receiver’s end that the call is routed from the virtual number to available agent’s phone. Virtual numbers also come with a host of features such as call recording & tracking, IVR, etc that make it beneficial for businesses.
How do I set up virtual phone number for free in India?
You can easily set up a virtual number for free in India using Exotel. All you have to do is sign up, verify your number & your business details. You’ll automatically be assigned a virtual number free of cost for 15 days. You’ll also get access to the Exotel platform, which comes with features like call tracking, recording, analytics, drag & drop IVR builder, and more.
Can I have multiple virtual phone numbers?
es, businesses can purchase multiple virtual phone numbers based on their requirements. In fact, some of our enterprise clients own upwards of 1000 virtual numbers.
What's the difference between virtual number and toll free number?
A toll free number is a type of virtual number. Not all virtual numbers are toll free, however, all toll-free numbers are virtual numbers. People can call a toll free number for free whereas that may or may not be the case for all virtual numbers.
How long will it take to set up my virtual number?
Using Exotel, you can set up a virtual phone number for you business within 30 minutes.
Which is the best virtual phone number provider in India?/How to choose best virtual provider in India?
There are many virtual number providers present in the market and which one you choose depends on your business requirements. Some factors to look for are: 1) Scalability 2) Reliability 3) Cost 4) Support
Why businesses use virtual phone numbers?
Businesses use Exotel's virtual numbers for the following advantages: 1. Provide a better customer experience for your customers. 2. Get a better brand image. 3. Be available even after the business hours. 4. Handle larger call volumes with a lean team. 5. Get call information and other rich data for analytics and training purposes. 6. Scale as you wish and achieve a great level of efficiency.
How does a hosted virtual number work?
With Exotel, hosted phone numbers or Exophones can work in two ways: 1. Get a virtual number and use the system: In this case, the customer signs up for an Exotel account and gets a virtual phone number. Later, he/she creates an IVR flow and publishes the same number as their customer-facing number. Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Create an IVR flow > Publish the number on the website 2. Use your existing number and forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, all the calls to your personal number can be forwarded to our virtual number. Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Forward all calls from customer-facing number to virtual number > Create an IVR flow > Publish the number on the website.