Until now, CQA scored every call on what was said in it. It could tell you whether an agent greeted the customer, verified their identity and followed the script. It could not tell you whether what the agent said was...
What shipped since our last update Bots can personalise calls from your own data. Database tables now live at the account level, so any bot can use them. Import your data in the UI, and before the conversation starts...
What happened? On 18 September 2026, our routine internal security checks, identified unauthorized access to a storage bucket. Our preliminary investigation indicates that relevant credentials were placed outside...
What shipped since our last update Your bot keeps running when a model goes down. VoiceBot now runs on more than one model and switches to a backup automatically if the one, a bot is using becomes unavailable. Live...
There's a specific kind of silence that happens in a demo when the AI Agent mishears something critical. The customer is sitting across from you, the call goes through, the bot transcribes "cancel my order" as "handle...
SIP-Native Bots or WebSocket Bots: How to Choose, and Why We Support Both There are two ways to get a live phone call into a Voice AI agent, and teams usually pick one by accident — whichever their AI vendor's...
Your Voice AI demo sounded sharp in the browser. On a real mobile number, callers talk over the bot or say it sounds robotic. Usually the model is fine. The path between the phone call and your bot is where the time...
You have already chosen a Voice AI stack — OpenAI Realtime, ElevenLabs, Gemini Live, Sarvam, Pipecat, LiveKit, Retell, Bolna, or a custom STT to LLM to TTS pipeline. We are not trying to replace it. Our job is to put...
Shipping the first call is easy. Surviving the first outbound campaign — a Friday deploy, a cold start, a carrier blip and a stuck model — is the real test. So is the compliance review that arrives the week before...
For over a decade, the default way a phone system talked to a CRM was the same everywhere: a softphone panel, embedded as an iframe, sitting in a tab. That default is going away. One CRM after another is retiring its...
