Exotel named a leader in the IDC marketScape: Asia/Pacific AI-enabled front-office conversational AI software 2025
IDC evaluated the conversational AI providers serving Asia/Pacific. Exotel was placed in the Leaders category for the strength of its production AI, the reliability of the platform, and how quickly the product responds to customer requests.
About this report
Why IDC put us in Leaders
Service resiliency
Front-office AI in production with no service drops in the assessment period.
Customer-centric product motion
Easy for customers to request changes, and fast on incorporating new channels like WhatsApp and Truecaller.
A converged stack
CPaaS, CCaaS, and conversational AI on one platform, with ExoMind and ExoInsights stitched in.
A clear road map
Deeper personalization, observability, and a move toward agentic AI in the next 12 months.
Who should read it
CX and contact center leaders
Read an analyst’s view on the AI providers that can serve a real enterprise contact center.
CIOs, CTOs, and digital heads
Use IDC’s evaluation to anchor your shortlist with a defensible third-party benchmark.
Business and revenue leaders
See how AI moves the metrics on sales, service, and engagement.
Product and innovation teams
Get IDC’s read on what generative AI maturity looks like for the next 18 months.
APAC enterprises in regulated industries
Filter for vendors that handle compliance, multilingual support, and localization properly.
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Copyright & Usage: © 2025 IDC. All rights reserved. The content for this excerpt was taken directly from IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Software 2025 Vendor Assessment. Reproduction is forbidden unless authorized.
Disclaimer: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. IDC research publications consist of the opinions of IDC’s research organization and should not be construed as statements of fact.
