Exotel featured in Gartner Emerging Market Quadrant, may 2025
Recognized for leadership in GenAI engineering and knowledge productivity applications. Gartner launched the Emerging Market Quadrant in June 2024 to cut through the noise in fast-moving tech categories. The May 2025 edition recognizes Exotel for shipping real generative AI into production CX.
About this report
What we are building toward
The vision behind the recognition.
AI-human harmony
AI and human agents handling the parts of a conversation each does best, on one shared context layer.
Unified customer journeys
A single platform integrating voice, messaging, and the contact center, so journeys do not fragment.
Evolving bots
Generative AI that learns from Conversational Quality Analysis and improves with every interaction.
Built to work in production
Guardrails, evaluations, and observability baked in from day one. The recognition reflects what ships and runs, not what looks good in a sandbox.
Who this is for
CX and AI leaders
See which providers an analyst named as recognized in production GenAI for emerging markets.
Product and engineering leaders
Benchmark our AI stack against the rest of the market.
Procurement
Use the recognition in your shortlist and your business case for next quarter.
Disclaimer
Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner® research publications consist of the opinions of Gartner’s® research organisation and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: Gartner® Emerging Market Quadrant, as of May 2025.
GARTNER® is a registered trademark and service mark of Gartner® and Magic Quadrant is a registered trademark of Gartner®, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
