Exotel featured in The CPaaS Landscape, Q2 2025
Recognized among the global providers shaping the future of programmable communications. Forrester's CPaaS Landscape, Q2 2025 is the buyer's guide for technology and digital leaders rebuilding their communication stack. The report includes Exotel for what it brings to APAC, the Middle East, and Africa.
How Forrester evaluated providers
Exotel's CPaaS vision
Four pillars frame how we build, sell, and ship the platform.
Connected journeys
Voice, messaging, and AI unified across channels, so context follows the customer.
Elastic, compliant infrastructure
Built for scale, speed, and the regulations real enterprises actually have to meet, including UL-VNO.
AI-powered conversations
Voice agents, chat agents, and real-time intelligence that work in production, not just in demos.
Vertical-led innovation
CX stacks shaped around BFSI, retail, healthcare, and the specifics of each.
Who should read it
CX and digital leaders
Get a curated map of the CPaaS market from one of the most-cited analyst firms in B2B tech.
Procurement and IT
Use the segmentation to filter against your geography, vertical, and use cases.
Strategy and analyst relations
Read Forrester’s framing of how the CPaaS market is consolidating.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
