IVR (Interactive Voice Response) Keluar
Definisi:
IVR Keluar merujuk pada sistem otomatis yang mengirimkan pesan atau pemberitahuan yang telah direkam sebelumnya kepada pelanggan melalui panggilan telepon, pesan teks, atau email.
Unsur-unsur Utama:
Komunikasi Proaktif: Memberikan informasi kepada pelanggan mengenai jadwal janji temu, pengingat, atau pembaruan.
Penyesuaian: Pesan dapat disesuaikan berdasarkan preferensi dan riwayat pelanggan.
Jangkauan Multisaluran: Dapat beroperasi di berbagai platform komunikasi.
Mengapa IVR Outbound Penting:
Teknologi ini meningkatkan keterlibatan pelanggan dengan menyajikan informasi yang tepat waktu serta memastikan komunikasi yang efektif antara perusahaan dan pelanggannya.
Keep exploring
Give Voice to Your Business with Exotel's Voice Platform
Scale business communication with the most reliable and easy-to-use Voice Platform. Begin today to transform your communication, making every conversation a step towards greater success.
Voice Streaming: Real-Time Call Broadcasting, Quality Monitoring, and Intelligent Bot Building
Instant Voice Bot Deployment and Maintenance-Free Experience: Optimize your Workforce and Enhance Call Outcomes with Real-Time Voice Streaming Technology
Unplug with Smart Cloud SIP Trunk
Get started Smart cloud SIP trunk capable of next gen features like ai summary, sentiment analysis and host of features on any of the channels like PSTN, Digital voice, App2app instantly with a flexible, reliable and scalable platform - all on the cloud with Exotel - Veeno’s Smart Cloud SIP Trunk to ensure compliance
Voice Call API
Programmatically control voice calls. Make, receive, and monitor calls using Exotel’s RESTful APIs.